1. GENERAL PROVISIONS
1.1. This Public Offer constitutes an official proposal of Individual Entrepreneur “Generation Next Academy”, BIN/IIN 810503000470, represented by Kim Nazira Dzhenishbekovna, hereinafter referred to as the “Service Provider”, to enter into a paid services agreement with any legally capable individual or legal entity, hereinafter referred to as the “Client”, under the terms set forth below.
1.2. Full payment for the Service Provider’s services shall be deemed acceptance of this Offer. From the moment of acceptance, the agreement shall be considered concluded in accordance with Article 395 of the Civil Code of the Republic of Kazakhstan.
1.3. The current version of the Offer is publicly available on the website:
https://gna-ei.kz/

2. SUBJECT OF THE OFFER
2.1. The Service Provider undertakes to provide informational and consulting services in the field of emotional intelligence in online and/or offline formats, and the Client undertakes to pay for such services.
2.2. The Service Provider has the right to make changes to the program, class schedule, format, and sequence of service provision without reducing their overall scope and quality, including for organizational and technical reasons, with prior notification to the Client.
2.3. The specific scope, format, duration, cost, and participation conditions are determined by the selected package published on the Service Provider’s Website.
2.4. Online services shall be deemed rendered from the moment of:
granting access to educational materials, and/or
adding the Client to closed communities (Telegram), and/or
opening access to the online platform.
2.5. Offline services shall be deemed rendered upon their actual provision in accordance with the program and schedule published on the Website or agreed with the Client.

3. ACCEPTANCE PROCEDURE
3.1. The Client:
reviews the program and conditions;
accepts the terms of this Offer;
makes payment for the selected package.
3.2. Payment confirmation is sent to the Client within 24 hours via email or messaging services.

4. COST AND PAYMENT PROCEDURE
4.1. The cost of services is indicated on the Service Provider’s Website.
4.2. Payment is made in the amount of 100% prepayment via non-cash methods.

5. REFUND POLICY
5.1. The procedure and conditions for refunds are governed by this Offer and the Refund Policy published on the Service Provider’s Website.
5.2. The Client has the right to refuse services before their actual commencement.
5.3. Before the commencement of services, a refund shall be made minus the Service Provider’s actually incurred expenses, which include:
banking commissions;
payment system transaction fees;
administrative and organizational expenses related to payment processing and service preparation.
5.4. Commencement of services shall mean:
granting access to online materials;
adding to closed communities;
conducting the first offline session.
5.5. To request a refund, the Client shall submit a written request to:
📧 gna.ei.team@gmail.com
The request review period is up to 10 (ten) business days.
5.6. Refunds are made using the same payment method within 10 business days after a refund decision is made.

6. RIGHTS AND OBLIGATIONS OF THE PARTIES
The Service Provider undertakes to:
provide services in accordance with the description;
ensure access to declared materials;
review Client inquiries and complaints.
The Client undertakes to:
pay for services in a timely manner;
comply with participation rules;
not violate the Service Provider’s intellectual property rights.

7. CLAIMS PROCEDURE
7.1. All claims must be submitted in writing to the Service Provider’s email.
7.2. The claim review period is 10 business days.
7.3. The Client has the right to apply for the protection of their rights and legitimate interests to the authorized state bodies of the Republic of Kazakhstan, including consumer protection authorities, in accordance with the procedure established by the legislation of the Republic of Kazakhstan.


8. INTELLECTUAL PROPERTY
8.1. All materials are protected by copyright and are intended exclusively for the Client’s personal use.

9. PERSONAL DATA PROCESSING
9.1. Personal data processing is carried out in accordance with the Law of the Republic of Kazakhstan
“On Personal Data and Their Protection” and the Privacy Policy published on the Website.

10. LIABILITY OF THE PARTIES
(Section retained without changes in meaning.)

11. TERM OF THE OFFER
11.1. This Offer is valid indefinitely until revoked by the Service Provider.

12. SERVICE PROVIDER DETAILS
Individual Entrepreneur “Generation Next Academy”
IIN: 810503000470
Address: Astana, Nura district, Syganak St. 17U
Email: gna.ei.team@gmail.com
Phone: +7 771 170 9811
Head: Kim N.D.