This Public Offer constitutes an official proposal made by Individual Entrepreneur “Kim”, hereinafter referred to as the “Service Provider”, represented by Kim N.D., addressed to an indefinite group of persons (individuals and legal entities), hereinafter referred to as the “Customer” or “Club Member”, to purchase access to emotional intelligence courses under the terms and conditions set forth in this Public Offer. The Service Provider and the Customer are hereinafter jointly referred to as the “Parties.”

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1. SUBJECT OF THE OFFER

1.1. Under the terms of this Offer, the Customer obtains membership with the Service Provider. Depending on the selected package, the Service Provider grants the Customer access to an online emotional intelligence course for a period of 12 (twelve) months, under the conditions published on the Service Provider’s website:
https://gna-ei.kz/ (hereinafter referred to as the “Website”).

Payment for membership is made as a one-time membership fee in the amount specified on the Website. Upon payment, the Service Provider adds the Customer to a closed Telegram messenger group.

1.2. If the Customer purchases an offline course membership, the Service Provider conducts offline sessions under the conditions specified on the Website.

1.3. If the Customer purchases participation in an offline emotional intelligence course, the Service Provider conducts sessions once per week for 9 (nine) weeks, at a location provided by the Customer, in accordance with the course program published on the Website.

1.4. If the Customer purchases the “Speaker” package, the Service Provider conducts a master class of up to 60 (sixty) minutes at a time and location determined and provided by the Customer.

1.5. All intellectual property rights arising from the provision of services under this Offer belong exclusively to the Service Provider.

1.6. By purchasing services specified in Clauses 1.3 and 1.4, the Customer reserves a place in the course and/or master class. In the event of refusal of services after the date and location have been approved by the Parties, payments are non-refundable.

1.7. By paying the membership fee for the selected package, the Customer is entitled not to attend sessions; however, the services shall be deemed rendered, as the Service Provider fulfills obligations in accordance with its operational schedule.

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2. PROCEDURE FOR ACCEPTING THE OFFER

2.1. Acceptance of this Offer is carried out by the Customer performing the following actions in sequence (acceptance of the Public Offer):

2.1.1. Reviewing the course program on the Website or via messengers (WhatsApp, Telegram) and social networks (Instagram, TikTok).

2.1.2. Reviewing this Public Offer and, in the case of full and unconditional acceptance, making payment.

2.2. Within one (1) day after payment, the Service Provider sends payment confirmation to the email address or messenger contact (WhatsApp or Telegram) specified by the Customer.
Payment confirms that the Customer has reviewed and fully accepted the terms of this Offer. The Offer is deemed concluded and enters into force from the moment of payment.

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3. PAYMENT TERMS

3.1. Membership fees are determined according to the packages published on the Website. Payment may be made via bank transfer to the Service Provider’s account or in cash.

3.2. All payments are made on a 100% prepayment basis.

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4. REFUND POLICY

4.1. The Customer may request a refund before access to the online course is granted, before being added to the closed Telegram group, and/or before the offline course date and location are approved.

4.2. Any applicable transaction fees, bank commissions, or administrative fees may be deducted from the refund amount.

4.3. Refunds are processed within 3 (three) business days from receipt of the refund request, minus the cost of services already rendered.

4.4. Refund requests submitted after 14 (fourteen) calendar days from the payment date are not subject to satisfaction.

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5. RIGHTS AND OBLIGATIONS OF THE PARTIES

5.1. Rights of the Customer / Club Member:
• To demand proper performance of obligations under this Offer.

5.2. Obligations of the Customer / Club Member:
• To make timely payment of the membership fee;
• To independently monitor updates and changes provided by the Service Provider;
• To comply with rules of conduct during events and show respect toward the Service Provider and other participants.

5.3. Rights of the Service Provider:
• To unilaterally modify the program;
• To perform audio and video recording during the provision of services;
• To require good faith performance and respectful conduct from the Customer;
• To involve third parties in service provision without additional approval from the Customer.

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6. INTELLECTUAL PROPERTY RIGHTS

6.1. Exclusive and copyright-related rights belong to the Service Provider. All materials provided are intended for personal use only. The Customer is prohibited from copying, distributing, or publicly quoting such materials.

6.2. The Service Provider is the rights holder of the Website, webinars, courses, and related materials.

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7. DISPUTE RESOLUTION

7.1. All disputes shall be resolved through negotiations.

7.2. If no agreement is reached, disputes shall be resolved in court in accordance with the laws of the Republic of Kazakhstan, at the location of the Service Provider’s registration.

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8. ELECTRONIC COMMUNICATION AGREEMENT

8.1. Electronic correspondence (email or messengers) is the primary means of communication.

8.2. All incoming and outgoing electronic messages sent from the specified contacts are deemed legally significant.

8.3. Electronic correspondence has the legal force of a simple electronic signature and is equivalent to paper documents.

8.4. The Parties agree to maintain confidentiality of access credentials.

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9. PERSONAL DATA PROCESSING

9.1. The Operator is entitled to process personal data using automated and non-automated means, including collection, storage, updating, use, transfer, anonymization, blocking, deletion, and destruction, solely for the purpose of fulfilling this agreement.

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10. LIABILITY OF THE PARTIES

10.1. Liability is governed by the laws of the Republic of Kazakhstan.

10.2. The Service Provider is not responsible for the Customer’s subjective expectations or evaluations.

10.3. Information and materials provided do not constitute guarantees. All decisions are made by the Customer at their own risk.

10.4. The Service Provider is not responsible for decisions or actions taken by the Customer.

10.5. The Parties are released from liability in cases of force majeure.

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11. TERM AND AMENDMENTS

11.1. This Offer enters into force upon acceptance and remains valid until obligations are fulfilled.

11.2. Continued use of the Website constitutes acceptance of amendments. If the Customer disagrees, they must cease use of the Website.

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12. FINAL PROVISIONS

12.1. Matters not regulated herein are governed by the laws of the Republic of Kazakhstan.

12.2. By accepting this Offer, the Customer consents to receive informational messages via email and messengers.

12.3. Responsibility for failure to receive information lies with the Customer.

12.4. Invalidity of any provision does not affect the validity of the remaining provisions.

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13. SERVICE PROVIDER DETAILS

Individual Entrepreneur “GNA”
IIN: 810503000470
Address: Astana, Nura District, Syganak St. 17E
Email: dj.nazzon@gmail.com
Phone: +7 708 596 1198
Head: Kim N.D.