Our website is connected to AO ForteBank internet acquiring service, allowing you to pay for services online using Visa, MasterCard, and UnionPay bank cards.

All payments are made in the currency of the Republic of Kazakhstan — tenge (KZT).

After confirming the selected service, you will be redirected to a secure payment window of AO ForteBank, where you must enter your bank card details.

For additional cardholder authentication, the 3-D Secure protocol is used.
If your issuing bank supports this technology, you will be redirected to the bank’s server to complete additional verification. Information about authentication rules and methods can be obtained from your issuing bank.

Online payment is carried out in accordance with the rules of international payment
systems Visa, MasterCard, and UnionPay, following strict confidentiality and security
standards. The most advanced verification, encryption, and secure data transmission technologies are used.

Bank card data is entered exclusively on the secure payment page of AO ForteBank.

Payment Details Required
On the payment page, you must enter:
bank card number;
cardholder name;
card expiration date;

three-digit security code (CVV2 for Visa / CVC2 for MasterCard).

CVV2 / CVC2 is a three-digit security code located on the back of the bank card.

You will then be redirected to your issuing bank’s page to enter the 3-D Secure code.
If the code is not received, please contact your issuing bank.

3-D Secure is a modern payment security technology that allows reliable cardholder
authentication and significantly reduces the risk of fraudulent transactions.

Security Guarantees
AO ForteBank protects and processes your bank card data in compliance with the PCI DSS security standard.

Data transmission to the payment gateway is performed using SSL encryption
technology. Further data transfer occurs through closed banking networks with a high level of reliability.

AO ForteBank does not transfer your bank card details to the Service Provider or any third parties.

Additional cardholder authentication is provided via the 3-D Secure protocol.
For any questions related to payments, please contact us at:
gna.ei.team@gmail.com

Online Payment Security
The personal information you provide (including email and payment details) is confidential and is not disclosed to third parties.
Bank card data:
is transmitted only in encrypted form;
is not stored on our website servers;
is processed exclusively by AO ForteBank.

The security of online payments is guaranteed by AO ForteBank. All card transactions
comply with the requirements of Visa, MasterCard, UnionPay, and other international payment systems. Secure card payment technologies are used, and data processing is carried out on protected, high-tech processing servers.

Online card payments are safe because:

card payment details are not stored on the website servers;
payment data is entered directly on the AO ForteBank authorization system, not on the website;
third parties do not have access to card payment details.

Service Delivery Terms
No physical delivery is provided, as the Service Provider offers digital and online
services.
Access to services is granted electronically via the website, online platforms, or digital services of the Service Provider.

Refund Policy
Cash refunds are not permitted for payments made by bank cards.

Refunds are processed using the same payment method as the original transaction, in accordance with:
the Public Offer;
the Refund Policy.

To request a refund, please submit a written request to:
gna.ei.team@gmail.com
Refund request review period — up to 10 business days.
Refund processing period — up to 10 business days from the date the decision is made.

Cases When Payment May Be Declined
A payment may be declined in the following cases:
the bank card is not enabled for online payments;
insufficient funds on the bank card;
incorrect card details were entered;
the bank card has expired.
For more information, please contact your issuing bank.
For payment-related or website operation inquiries, please contact:
+7 771 170 9811
gna.ei.team@gmail.com

Legal Information
Individual Entrepreneur “Generation Next Academy”
IIN: 810503000470
Address: Astana, Nura district, Syganak St. 17U
Email: gna.ei.team@gmail.com
Phone: +7 771 170 9811